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Bezugsgruppenreader Teil 1 (Februar 2007)
Bezugsgruppenreader Teil 2 (Mai 2007)
Non violent communication skills (NVC)
As the name implies, this approach to communication emphasizes compassion as the motivation for action rather than fear, guilt, shame, blame, coercion, threat or justification for punishment. In other words, it is about getting what you want for reasons you will not regret later. These techniques allow you to make conscious choices about how you will respond whether you get what you want, or not. It is definitely NOT about guilt and tricking people into giving you what you want.
The skills are built on Dr. Marshall B. Rosenberg's application of Non violent Communication. The process of NVC encourages us to focus on what we and others are observing, how and why we are each feeling as we do, what our underlying needs are, and what each of us would like to have happen. These skills emphasize personal responsibility for our actions and the choices we make when we respond to others.
Non Violent Communication skills will assist you in dealing with major blocks to communication such as demands, diagnoses and blaming. In NVC trainings you will learn to express your feelings without attacking. This will help minimize the likelihood of facing defensive reactions in others. The skills will help you make clear requests. They will help you receive critical and hostile messages without taking them personally, giving in, or losing self-esteem.
NVC is a clear and effective model for communicating in a way that is cooperative, conscious, and compassionate.
10 things we can do to contribute to internal, interpersonal, and organizational peace
[ 1 ] Spend some time each day quietly reflecting on how we would like to relate to ourselves and others.
[ 2 ] Remember that all human beings have the same needs.
[ 3 ] Check our intention to see if we are as interested in others getting their needs met as our own.
[ 4 ] When asking someone to do something, check first to see if we are making a request or a demand.
[ 5 ] Instead of saying what we DON'T want someone to do, say what we DO want the person to do.
[ 6 ] Instead of saying what we want someone to BE, say what action we'd like the person to take that we hope will help the person be that way.
[ 7 ] Before agreeing or disagreeing with anyone's opinions, try to tune in to what the person is feeling and needing.
[ 8 ] Instead of saying "No," say what need of ours prevents us from saying "Yes."
[ 9 ] If we are feeling upset, think about what need of ours is not being met, and what we could do to meet it, instead of thinking about what's wrong with others or ourselves.
[ 10 ] Instead of praising someone who did something we like, express our gratitude by telling the person what need of ours that action met.
The Center for Nonviolent Communication (CNVC) would like there to be a critical mass of people using Nonviolent Communication language so all people will get their needs met and resolve their conflicts peacefully.
the 2 modes & 4 steps of NVC in words
empathic listening:
--> observations
--> feelings
--> needs
--> requests
honestly expressing:
--> observations
--> feelings
--> needs
--> requests
feelings when your needs ARE satisfied
AFFECTIONATE
compassionate
friendly
loving
open hearted
sympathetic
tender
warm
CONFIDENT
empowered
open
proud
safe
secure
ENGAGED
absorbed
alert
curious
engrossed
enchanted
entranced
fascinated
interested
intrigued
involved
spellbound
stimulated
INSPIRED
amazed
awed
wonder
EXCITED
amazed
animated
ardent
aroused
astonished
dazzled
eager
energetic
enthusiastic
giddy
invigorated
lively
passionate
surprised
vibrant
EXHILARATED
blissful
ecstatic
elated
enthralled
exuberant
radiant
rapturous
thrilled
GRATEFUL
appreciative
moved
thankful
touched
HOPEFUL
expectant
encouraged
optimistic
JOYFUL
amused
delighted
glad
happy
jubilant
pleased
tickled
PEACEFUL
calm
clear headed
comfortable
centered
content
equanimous
fulfilled
mellow
quiet
relaxed
relieved
satisfied
serene
still
tranquil
trusting
REFRESHED
enlivened
rejuvenated
renewed
rested
restored
revived
feelings when your needs ARE NOT satisfied
###################################
AFRAID
apprehensive
dread
foreboding
frightened
mistrustful
panicked
petrified
scared
suspicious
terrified
wary
worried
ANNOYED
aggravated
dismayed
disgruntled
displeased
exasperated
frustrated
impatient
irritated
irked
ANGRY
enraged
furious
incensed
indignant
irate
livid
outraged
resentful
AVERSION
animosity
appalled
contempt
disgusted
dislike
hate
horrified
hostile
repulsed
CONFUSED
ambivalent
baffled
bewildered
dazed
hesitant
lost
mystified
perplexed
puzzled
torn
DISCONNECTED
alienated
aloof
apathetic
bored
cold
detached
distant
distracted
indifferent
numb
removed
uninterested
withdrawn
DISQUIET
agitated
alarmed
discombobulated
disconcerted
disturbed
perturbed
rattled
restless
shocked
startled
surprised
troubled
turbulent
turmoil
uncomfortable
uneasy
unnerved
unsettled
upset
EMBARRASSED
ashamed
chagrined
flustered
guilty
mortified
self-conscious
FATIGUE
beat
burnt out
depleted
exhausted
lethargic
listless
sleepy
tired
weary
worn out
PAIN
agony
anguished
bereaved
devastated
grief
heartbroken
hurt
lonely
miserable
regretful
remorseful
SAD
depressed
dejected
despair
despondent
disappointed
discouraged
disheartened
forlorn
gloomy
heavy hearted
hopeless
melancholy
unhappy
wretched
TENSE
anxious
cranky
distressed
distraught
edgy
fidgety
frazzled
irritable
jittery
nervous
overwhelmed
restless
stressed out
VULNERABLE
fragile
guarded
helpless
insecure
leery
reserved
sensitive
shaky
YEARNING
envious
jealous
longing
nostalgic
pining
wistful
The following list of needs is neither exhaustive nor definitive. It is meant as a starting place to support anyone who wishes to engage in a process of deepening self-discovery and to facilitate greater understanding and connection between people.
CONNECTION
acceptance
affection
appreciation
belonging
cooperation
communication
closeness
community
companionship
compassion
consideration
consistency
empathy
inclusion
intimacy
love
mutuality
nurturing
respect/self-respect
safety
security
stability
support
to know and be known
to see and be seen
to understand and
be understood
trust
warmth
HONESTY
authenticity
integrity
presence
PLAY
joy
humor
PEACE
beauty
communion
ease
equality
harmony
inspiration
order
PHYSICAL WELL-BEING
air
food
movement/exercise
rest/sleep
sexual expression
safety
shelter
touch
water
MEANING
awareness
celebration of life
challenge
clarity
competence
consciousness
contribution
creativity
discovery
efficacy
effectiveness
growth
hope
learning
mourning
participation
purpose
self-expression
stimulation
to matter
understanding
AUTONOMY
choice
freedom
independence
space
spontaneity